We are 100% dedicated to maintaining the highest level of quality for both our products and your customer experience. Please don’t hesitate to contact us with questions at any time. We love our products and want to make sure you love them too.
If you are not 100% satisfied with your purchase, you may return your purchase for a refund within 15 days of receipt of purchase.
To make a return, email firstname.lastname@example.org for a Return Authorization #. Please make sure to include the reason for your return. Returns that did not receive an RA # may not be accepted and will in that case be returned to sender.
Shipping charges are not refundable. We do not cover the shipping cost of a return. We recommend returns be sent by FedEx, or in person to our office in Dubai. It is also recommended that returns be insured for the full retail value of the merchandise as well a tracking number for your package if return is done through FedEx.
Returns must be in unused condition and with all the original packaging including all tags, jewellery cards/tags, and boxes. Please keep your receipt for your records as well as our company flyer for future purchases.NO REFUNDS OR CREDIT NOTE WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION.
Please note All SALE, Personalized Orders and Custom Pieces are considered FINAL SALE and are not returnable or exchangeable unless defective.
Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. If defect is found, it is your responsibility to contact us right away so that we can correct the issue immediately. Goods damaged due to buyers’ negligence will not be accepted for refund.
All orders will need to be signed for receiving.
Most in-stock items are shipped within 2 business days and will arrive in 3 – 4 business days. the case an item is out of stock, you will be notified. Certain designers make the pieces when the item is ordered, if this is the case please allow for extra time on delivery. If you order items with different availability times, we will ship your order when your complete order becomes available.
Strabella is not responsible for lost or stolen packages once confirmed delivered by tracking. The customer assumes all responsibility for any loss, or damage of these items.
Made to Order and Personalized Orders May Take 2-6 WEEKS TO SHIP. If you order other items in addition to a made to order or personalized item, they will all ship together.
We are not responsible for packages that are lost or not delivered due to an insufficient or incorrect address or a full clear Address. If the package is returned to us, you are responsible for the shipping cost to reship the merchandise.